ICCAN

ICCAN
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First appointment

For referrals, see details below.

Follow-up appointments

514-412-4400 ext. 23290

Contact

Monday to Friday, 8:00 a.m. to 4:00 p.m.

514-412-4400 ext. 23290

Send your request

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ICCAN

The Intermediate-Complexity Coordination and Navigation Service (ICCAN) assists children, youth and families in navigating the healthcare system and facilitates access to coordinated hospital-based services. ICCAN is offered to patients with intermediate complex care needs who are followed by many different service providers.

Services

The ICCAN service is designed to help families:

  1. Prioritize care delivery based on expressed needs.
  2. Harmonize the care offered by various services at the Montreal Children’s Hospital.
  3. Reduce the time dedicated to organizing hospital visits and decrease unnecessary travel to the hospital — for example, scheduling multiple medical appointments/tests on the same day when possible.
  4. Reduce delays in accessing needed care.

Each child and youth is assigned a care coordinator who serves as a point of contact to assist the family in coordinating, consolidating and simplifying hospital visits. The care coordinator organizes MCH medical visits, imaging, tests, therapies and/or procedures according to the family’s availability and preferences.

ICCAN may also offer patients medical care consultations by our pediatricians via the ICCAN clinic, as well as the support of a nurse practitioner/clinician. ICCAN services offered to families will be determined at the initial needs assessment following enrollment and may be reassessed according to the evolution of the patient/family needs.

Referrals

If you are a parent or guardian, please complete the following form:

Form for parent or guardian

If you are a health professional, please complete the following form:

Form for health professionals

Please complete the form and email it to [email protected] or submit it by fax at 514-412-4424.
Please note, ICCAN does not provide an on-call service on evenings and weekends. 

Team

The ICCAN team, composed of care coordinators, nurse practitioners, nurse clinicians and pediatricians, supports strategies such as family-centred proactive care planning and interdisciplinary collaborations to transform care delivery for children with medical complexity.

Service directors

Sara Long-Gagné
MD

Hema Patel
MD

Isabelle St-Sauveur
RN, MSc(N)

Samnang Bun
Inf.BSc, D.É.S.S, MAP
Nurse Manager

Medical Lead ICCAN

Sara Long-Gagné

Medical Director Ambulatory Care

Matthew Donlan
MD

Nurse practitioner

Laurie Cléophat

Nurse clinicians

Karine Trudeau

Care coordinators

Julie Bergeron
Laura Gagnon
Melanie Gauvreau
Stephanie Racicot

Administrative support

Tanya Radhakrishna

FAQ

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