I-CCAN

The Intermediate-Complexity Coordination and Navigation Service (I-CCAN) assists children, youth and families in navigating the healthcare system and facilitates access to coordinated hospital-based services. I-CCAN is offered to patients with intermediate complex care needs who are followed by many different service providers. 

Services

The I-CCAN service is designed to help families:

1. Prioritize care delivery based on expressed needs.
2. Harmonize the care offered by various services at the Montreal Children’s Hospital.
3. Reduce the time dedicated to organizing hospital visits and decrease unnecessary travels to the hospital — for example, scheduling multiple medical appointments/tests on the same day when possible.
4. Reduce delays in accessing needed care.

Each child and youth is assigned a care coordinator who serves as a point of contact to assist the family in coordinating, consolidating and simplifying hospital visits. The care coordinator organizes MCH medical visits, imaging, tests, therapies and/or procedures according to the family’s availability and preferences.

I-CCAN may also offer patients medical care consultations by our pediatricians via the I-CCAN clinic, as well as the support of a nurse practitioner/clinician. I-CCAN services offered to families will be determined at the initial needs assessment following enrollment and may be reassessed according to the evolution of the patient/family needs.

Referrals

Please complete the form and email it to [email protected].

Please note, I-CCAN does not provide an on-call service on evenings and weekends. 

Team

The I-CCAN team, composed of care coordinators, nurse practitioners, nurse clinicians and pediatricians, supports strategies such as family-centred proactive care planning and interdisciplinary collaborations to transform care delivery for children with medical complexity.

Pediatricians

Service directors

Hema Patel
MD

Service development consultants

FAQ