Patient Experience

Patient Experience
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Patient Information

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At the Montreal Children’s Hospital, we put the needs of children first. Part of that means taking a system-wide approach to patient and family-centered care. While the family is a child’s primary source of strength and support, healthcare professionals are the experts on health and disease. A successful partnership between healthcare providers and families is based on mutual trust, respect and responsibility. Patient Experience at the MCH encompasses a number of services dedicated to support families and include them in their child’s healthcare.

Services dedicated to supporting families

Child Life

Child Life specialists at the Montreal Children’s Hospital are trained professionals with backgrounds in child development, education, and related fields such as coping techniques. They assess a child’s susceptibility to stress and provide suitable solutions that are sensitive to the child’s needs. Read more.

Equity, Diversity, Inclusion

We are all human beings first. Opening our minds increases knowledge, understanding and trust, which in turn creates the welcoming, culturally-safe environment that will enrich our experiences, our impact, and our world. We are proud to be a diverse workforce and to serve a diverse population.

Family Resource Centre

Our professional librarians offer parents, caregivers, families and the MCH community reliable and up to date health education and information resources. Read more.

Patient Partnerships

We believe in partnering with patients and families to provide the best care possible. We would like to hear from you on what you think we are doing well and where you feel we can improve. Together, we can work to develop ways to make the patient and family experience better at the MCH. Read more.

Transition to adult care

When teenagers with chronic illnesses turn 18, they graduate from pediatric to adult care. For any young people and their families, who are used to their healthcare teams, moving on to adult care can be challenging. To help our patients get ready, we guide them through a transition period, which sometimes lasts several years. Read more.

Volunteering

Volunteers make a real difference in the lives of our patients, families and staff at the Montreal Children’s Hospital (MCH). As an MCH volunteer, you can bring cheer to our waiting rooms, soothe our young patients, help parents find their way around the hospital and support MCH staff, among other important tasks. We offer many new opportunities to learn, engage and gain enriching experiences through volunteering directly with patients, or indirectly in helping to prepare or organize special events. Read more.

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