Complaints Commissioner

Complaints Commissioner
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Contact

Mailing address: 1001 Decarie Blvd. Office D02.7017 Montreal, Quebec H4A 3J1

514 412-4400, ext. 22223

Book your first appointment

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Complaints Commissioner

The Office of the Complaints Commissioner assists patients and their families by investigating and helping to resolve complaints or matters of dissatisfaction.

Most problems can be resolved quickly by talking to the staff in the department concerned. Don’t hesitate to speak to a member of your child’s healthcare team if you have any concerns about the services being provided to you or your child or if you have any suggestions to make.

If you find it difficult to explain your problem, or if you feel that not enough is being done, you can contact the office of the complaints commissioner or ombudsman. The ombudsman assists patients and their families by investigating and helping to resolve complaints or areas of dissatisfaction. 

Make a complaint

You may send this form by email to [email protected]

Download the MUHC complaint form
For more information, visit the MUHC’s Office of the Ombudsman – Complaints Commissioner page.

Services

The Office of the Complaints Commissioner can provide the following services:

  • Provide information on the complaint process
  • Assist patients and families to navigate the health care system
  • Refer patients and their families to the appropriate person within the system
  • Help those with questions related to patients’ rights or concerns about care and services
  • Provide advice on conflict resolution for patients, families and hospital personnel
  • Investigate patient complaints and provide conclusions
  • Make recommendations to improve patient care following investigation of the complaint

Resources

Guide to the MUHC Complaint Policy
Guide: Complaint examination system
Testimonials
Vos droits en santé (in French)
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