Complaints Commissioner

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Please make sure that your attachment is clear and legible. We do not process incomplete applications or provide appointments without a copy of the referral. If you do not attach your referral, you will need to fax it to the department directly. Wait times depend on the priority assigned to the referral and can be as long as several months.

Patient Information

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Complaints Commissioner

Services
Resources

The Office of the Complaints Commissioner assists patients and their families by investigating and helping to resolve complaints or matters of dissatisfaction.

Most problems can be resolved quickly by talking to the staff in the department concerned. Don’t hesitate to speak to a member of your child’s healthcare team if you have any concerns about the services being provided to you or your child or if you have any suggestions to make.

If you find it difficult to explain your problem, or if you feel that not enough is being done, you can contact the office of the complaints commissioner or ombudsman. The ombudsman assists patients and their families by investigating and helping to resolve complaints or areas of dissatisfaction.

For more information, visit the MUHC’s Office of the Ombudsman – Complaints Commissioner page.

Services

The Office of the Complaints Commissioner can provide the following services:

Provide information on the complaint process
Assist patients and families to navigate the health care system
Refer patients and their families to the appropriate person within the system
Help those with questions related to patients’ rights or concerns about care and services
Provide advice on conflict resolution for patients, families and hospital personnel
Investigate patient complaints and provide conclusions
Make recommendations to improve patient care following investigation of the complaint

Resources

Download the MUHC complaint form

Guide: Complaint examination system

Guide to the MUHC Complaint Policy

Vos droits en santé (in French)

Testimonials

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