Practical material

“We Should Talk”–Moving knowledge into action by learning to engage patients, families, and healthcare staff to communicate for patient safety, Healthcare Management Forum, Jun 2016; vol. 0: 0840470416641119

Need more information about how to effectively communicate in a hospital setting? Consult the resources below to learn more about the Mutual Learning Communication Model and how it can help you in your everyday interactions.

Values of Mutual Learning

• Compassion: bringing humanity to your work
• Being genuinely curious
• Transparency: a key for your effectiveness
• Joint accountability: a key for your effectiveness

Practical material

• How unilateral control can kill you
• Genuine curiosity
• The major missteps at the beginning of meetings and how to avoid them
• Giving feedback without making people defensive
• Getting to the heart of a disagreement and resolving it
• How to lead with compassion
• Creating accountability with words