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Welcome to the Montreal Children's Hospital

I-CCAN

I-CCAN

Help a child. Donate.

First appointment

For referrals, see details below.

Send your request

"*" indicates required fields

Name of doctor who referred you

Department you are being referred to (if known)

Attach a referral*

Accepted file types: jpg, png, pdf, doc, jpeg, Max. file size: 5 MB.

IMPORTANT: Ensure your file is under 5MB before uploading to avoid errors or rejection. If it exceeds the limit, compress or reduce its resolution. Please make sure that your attachment is clear and legible. We do not process incomplete applications or provide appointments without a copy of the referral. If you do not attach your referral, you will need to fax it to the department directly. Wait times depend on the priority assigned to the referral and can be as long as several months.

Patient Information

Child's last name*

Child's first name*

Date of birth*

MCH Medical record number (if known)

Health insurance card number*

Health insurance card expiration date*

'DD' corresponds to the child's date of birth.

Address*

Select your province or territory*

City*

Postal code*

Contact Information (for parent or guardian)

Your first name*

Your last name*

Your relationship to patient*

Email address

Phone number*

Alternate phone number

Comments

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I-CCAN

Services
Referrals
Team
FAQ

The Intermediate-Complexity Coordination and Navigation Service (I-CCAN) assists children, youth and families in navigating the healthcare system and facilitates access to coordinated hospital-based services. I-CCAN is offered to patients with intermediate complex care needs who are followed by many different service providers.

Services

The I-CCAN service is designed to help families:

Prioritize care delivery based on expressed needs.
Harmonize the care offered by various services at the Montreal Children’s Hospital.
Reduce the time dedicated to organizing hospital visits and decrease unnecessary travel to the hospital — for example, scheduling multiple medical appointments/tests on the same day when possible.
Reduce delays in accessing needed care.

Each child and youth is assigned a care coordinator who serves as a point of contact to assist the family in coordinating, consolidating and simplifying hospital visits. The care coordinator organizes MCH medical visits, imaging, tests, therapies and/or procedures according to the family’s availability and preferences.

I-CCAN may also offer patients medical care consultations by our pediatricians via the I-CCAN clinic, as well as the support of a nurse practitioner/clinician. I-CCAN services offered to families will be determined at the initial needs assessment following enrollment and may be reassessed according to the evolution of the patient/family needs.

Referrals

IF you are a parent or guardian, please complete the following form:

Form for parent or guardian

IF you are a health professional, please complete the following form:

Form for health professionals

Please complete the form and email it to [email protected] or submit it by fax at 514-412-4424.
Please note, I-CCAN does not provide an on-call service on evenings and weekends.

Team

The I-CCAN team, composed of care coordinators, nurse practitioners, nurse clinicians and pediatricians, supports strategies such as family-centred proactive care planning and interdisciplinary collaborations to transform care delivery for children with medical complexity.

Service directors

Sara Long-Gagné
MD

Hema Patel
MD

Isabelle St-Sauveur
RN, MSc(N)

Samnang Bun
Inf.BSc, D.É.S.S, MAP
Nurse Manager

Medical Lead I-CCAN

Sara Long-Gagné

Medical Director Ambulatory Care

Matthew Donlan
MD

Nurse practitioner

Laurie Cléophat

Nurse clinicians

Clelia Coccia
Karine Trudeau

Care coordinators

Julie Bergeron
Laura Gagnon
Stephanie Racicot

Administrative support

Tanya Radhakrishna

FAQ

Who can become an I-CCAN patient?

Who is not eligible for the I-CCAN service?

How does I-CCAN work?

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