Patient Partnerships

We believe in partnering with patients and families to provide the best care possible. We would like to hear from you on what you think we are doing well and where you feel we can improve. Together, we can work to develop ways to make the patient and family experience better at the MCH.

What is a family partner?

A family partner is a family member of a child who has received care at the Montreal Children’s Hospital. Family partners provide an important and unique perspective and work with staff to influence the hospital’s policies, programs and practices. They can:

• Share a story during staff meetings, staff orientation and educational sessions.
• Participate in working groups, committees or projects.
• Create and review patient education material.
• Collect and analyze patient experience data.
• Give presentations in meetings and/or at conferences.
• Co-design and co-instruct training sessions and workshops.
• Engage in the development and implementation of research.

Who can become a family partner?

You can become a family partner if you are a family member of a child who has received care at the Montreal Children’s Hospital within the past five years AND:

• Have a passion for improving the experience of patients and families.
• Are comfortable speaking in a group and sharing with others.
• Are open to other peoples’ perspectives and ideas.
• Agree to respect privacy and confidentiality agreements.

What is the time commitment?

There is no set amount of time required. Family partners usually volunteer one to four hours per month. The time commitment is flexible and we match your volunteer schedule to your availability.