Social Services

Social Services
Help a child. Donate.

First appointment

Send your request

Follow-up appointments

514-412-4455

Contact

Department Administration

B S1.2018

Monday to Friday, 8:30 a.m. to 4:30 p.m.

514-412-4455

514-938-7689

Emergencies (after-hours)

Monday to Friday: 514-412-4400, until 11 p.m.

Weekends: 514-412-4400, 9 a.m. to 11 p.m. Ask to speak to the social worker on duty.

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Patient Information

Date of birth*
Health insurance card expiration date*
'DD' corresponds to the child's date of birth.

Contact Information (for parent or guardian)

Social Services

Clinical social workers help families cope with the stress of hospitalization, illness or injury. Our social workers are specially trained to counsel families and advocate for them, assess patient and family psychosocial needs, provide various forms of counselling (i.e. crisis, therapeutic, group work, mediation, and grief) and assist with helping patients transition to home. We educate families and link them to community and government resources.

Services

We work in partnership with your child’s healthcare team to empower families and enhance their well-being. We are committed to our core values of protection and safety of all children and families, respect for cultural beliefs and practices, a family’s right to self-determination, open communication and interdisciplinary collaboration.

Social workers are assigned to medical and surgical units, the Trauma Service, the Pediatric Intensive Care Unit (PICU), the Neonatal Intensive Care Unit (NICU), mental health services, the Emergency Department and various outpatient clinics.

Sleep Laboratory


Reasons to reach out to us

  • Your child and family are adjusting to illness and treatment
  • There are issues for your child at school or with other children
  • You are experiencing feelings of stress, sadness and loss
  • You have concerns about your ability to cope or adequately parent
  • You face financial difficulties related to your child’s illness or hospital stay
  • You are concerned that you or your child may be at risk of emotional, physical or sexual abuse
  • You have concerns about communication with your healthcare team
  • You need follow-up support at home

 

How we can help

Together, we can identify solutions. We will:

  • Support you during periods of crisis
  • Offer individual counselling for children and teens
  • Help you access hospital and community resources that meet your needs
  • Provide support groups
  • Advocate for you in the hospital and in the community
  • Arrange accommodations for out-of-town patients and families
  • Help plan your child’s discharge and care at home

 

Team

Program Head

Helen Kastanis
PSW, Professional Coordinator

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