Referral portal
First appointment
Make sure your consultation request is saved in digital format on the device you will use to complete the form. For more information, see below.
For the following clinics, please go to the clinic page for mandatory additional forms:
Book your first appointment
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This access point is available to patients who have a referral. If you do not have a referral, talk to your family doctor or another health care professional.
First-time user?
Here’s how to get started:
- Scan and save your referral. If you need help scanning, visit this section.
- Go to the MCH Referral Portal and fill out the form. If you need help using the portal, visit our FAQ.
- You’ll get a confirmation email with a ticket number from [email protected].
FAQ
What if I need help using the portal?
You can visit the Family Resource Center in person, Monday through Friday from 10 a.m. to 2 p.m., to get help. You can also call us at 514-934-1934, ext. 45605 – Available Monday through Friday, 8 a.m. to 8 p.m.
Can I make a follow-up appointment through the portal?
No, the MCH Referral Portal is for first-time appointments only. To schedule a follow-up, check the Clinics Directory and visit your clinic’s page for instructions.
Do I have to call the MCH after submitting my application?
In most cases, it’s not necessary. Call us at 514 934-1934, ext. 45605 if you do not receive a confirmation e-mail OR if you no longer require an appointment.
IMPORTANT: If your health changes while you’re waiting, talk to your family doctor or call 8-1-1.
How will I know if the MCH received my request?
You’ll get a confirmation email with a ticket number from: [email protected]
How will I know if my consultation was refused?
If your request is refused, you’ll receive an email from [email protected]. Your referring doctor will also be notified and asked to follow up with you.
What if I made a mistake in my submission?
No worries. Just call 514 934-1934, ext. 45605 and have your ticket number ready.
Can I fax my referral instead?
Fax is being phased out by the Quebec Ministry of Health and Social Services. We strongly recommend using the MCH Referral Portal — it gives you confirmation and a ticket number.
When will I get an appointment?
If your request is accepted, it will be reviewed and given a medical priority. You may have to wait up to six months for a call with your appointment date.
Someone from MCH called but didn’t leave a message — what now?
If you know which clinic it was, check the Clinics Directory to find their contact info. If you don’t know the name of the clinic, please call 514-412-4040.
I moved. Will this affect my appointment?
Changing your address won’t affect your appointment, but you should update your file in person at the Admitting Office, located on C RC.0036 (RC level near the Royal Victoria Hospital main entrance), and open Monday to Friday, 7 a.m. to 4 p.m.
Will I need any tests before my appointment?
If any tests are needed, someone from your clinic will contact you. If you don’t hear from anyone, no tests are required.