Complex Care

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First appointment

Send your request

Referrals can come from within the hospital or from a physician in the community. See details below.

Send your request

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Name of doctor who referred you

Department you are being referred to (if known)

Attach a referral*

Accepted file types: jpg, png, pdf, doc, jpeg, Max. file size: 2 MB.

Please make sure that your attachment is clear and legible. We do not process incomplete applications or provide appointments without a copy of the referral. If you do not attach your referral, you will need to fax it to the department directly. Wait times depend on the priority assigned to the referral and can be as long as several months.

Patient Information

Child's last name*

Child's first name*

Date of birth*

MCH Medical record number (if known)

Health insurance card number*

Health insurance card expiration date*

'DD' corresponds to the child's date of birth.

Address*

Select your province or territory*

City*

Postal code*

Contact Information (for parent or guardian)

Your first name*

Your last name*

Your relationship to patient*

Email address

Phone number*

Alternate phone number

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Complex Care

Services
Referrals
Programs
Team

As a program of excellence, the Complex Care Service at the Montreal Children’s Hospital works to promote a continuum of care for children and youth with complex medical conditions that is family-centered, safe and personalized, ideally in their home environment.

Our program aims to improve the quality of life for these children by :

Preserving and promoting the independence of the child and family
Minimizing the negative consequences of intensive home care for the child and family
Promoting each child’s growth and development
Reducing unplanned hospitalizations and emergency room visits
Effectively coordinating child and family needs with hospital, community and home-based services

Services

Designated nurse and primary pediatrician for longitudinal care
Discharge planning and coordination
Central point of access to care
Nurse/physician on-call service
Multi-disciplinary clinic visits
Daily urgent care visits through Complex Care Service clinic.
Care plan including acute care management
Care coordination / Liaison with community providers

Referrals

Children and adolescents may be referred to the Complex Care Service from within the hospital by a member of the patient’s healthcare team, or by a physician in the community. To refer a patient to our service, send the following documents to us by fax to 514-412-4424. Please include:

Consultation form indicating the reason for referral
Medical summary, if possible

Community referrals will be carefully evaluated and prioritized accordingly. Upon receiving a consultation request, we will send an acknowledgment letter to the referring community physician. This letter will include either a scheduled appointment date or an estimated wait time for the patient to be seen at our Consult Clinic. Following the patient consultation, we will update the referring community physician regarding the patient’s eligibility for admission into our complex care service. If the patient does not qualify for our program, we will provide the referring physician with a detailed explanation of the reasons.

Programs

Our patients are separated into the following programs based on their primary diagnosis:

Home parenteral nutrition (IV nutrition)
Bronchopulmonary dysplasia (BPD) home oxygen program
Neuromuscular disorders
Immune deficiency (inability to fight off infections)
Tracheostomy and home ventilation (breathing machines)
Long-term intravenous (IV) therapy
Thalassemia (blood disorder)
Congenital Hemostasis Program
Post cardiac transplant
A “multiplex” program for children with unspecified complex health care needs.

Team

Doctors

Dr. Audrey Lafontaine
Medical Director

Dr. Catherine Henin

Dr. Sara Long-Gagné

Dr. Catherine Millar

Dr. Hema Patel

Dr Allison Shevell

Dr Robert Sternszus

Nurse

Soo-Lin Ng
Assistant head nurse

Isabelle St-Sauveur
Advanced Practice Nurse

Healthcare Administration

Samnang Bun
inf.BSc, D.É.S.S, MAP
Nurse Manager

Marzieh Sahranavard
Administrative Technician

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